Website Retail Terms and Conditions

(please also see our Returns Policy)

Terms of Agreement for online trading between Johanna-May, Personal Stylist and The user of this website (“You/Your”)

Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding with entering the Website. You must accept these terms and conditions to access this Website any further.

1.1 By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by Johanna-May to You in accordance with clause 1.5.

1.2 Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card. Johanna-May processes payments via PayPal. You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause 1.2. Payment can also be made using PayPal. You warrant that You are an authorised user of the PayPal account.

1.3 All Purchase Orders placed through this Website are subject to confirmation and acceptance by Johanna-May. You will receive an email with confirmation of the receipt of Your Purchase Order. Johanna-May may reject Your Purchase Order, and refund any payment made by You, at any time prior to Your receipt of this acceptance by Johanna-May.  Reasons for rejection include product being out of stock.

1.4 The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in New Zealand Dollars (NZD). If you are ordering from outside New Zealand, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to New Zealand Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.

1.5 Johanna-May may vary prices in the event of price changes or mistakes on reasonable prior notice to You. If Johanna-May requests payment for increased prices, You may cancel the order by giving notice to Johanna-May, which must be received within seven days of the announcement of the increase.

1.6 The use of cookies on this Website – this Website uses cookies to allow the web server to recognise you as a unique user when you visit. These cookies are necessary for the proper functioning of certain data access features on the site, such as the online shopping component. Cookies allow programs running on the web server to keep track of your order data and any options you have specified. The use of cookies is restricted to allowing the web server to recognise you as the same visitor to the Website each time you interact with the data-driven features of the Website. Though cookies uniquely identify you to the web server, they do not personally identify you, therefore it is not possible for Johanna-May to determine your name or email address from the cookies placed on your computer.

1.7 Expiry of cookies – the cookies that are placed on your computer when you visit the Website are known as session cookies. These session cookies originate from Johanna-May’s web server, and cannot be accessed by any web server other than this one. Session cookies are temporary cookies which are necessary for the proper functioning of the Website.

1.8 Johanna-May does not store or keep credit card numbers from online transactions. While every endeavour is made to ensure every shopping experience with Johanna-May is a good one, in the event a credit card is used without the holder’s authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

1.9 Johanna-May reserves the right to limit the quantities of product sold as she sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.

1.10 Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.

1.11 The Website is owned and operated by Johanna-May. This Agreement supersedes all prior agreements and may be revised by Johanna-May from time to time.

1.12 This Agreement must be read in conjunction with the Returns Policy, Terms of Service & Privacy Policy. These documents form a part of this Agreement.


  • “Agreement” means the terms and conditions that apply to the use of the Website which may be amended from time to time.
  • ” Johanna-May “ means Johanna-May, Personal Stylist.
  • “Products” means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
  • “Purchase Order” means the online purchase order form to be completed by You in relation to Your purchase of the Product.
  • “Website” means internet website with the URL and associated websites.
  • “You” means the user of the Website (and “Your” has the corresponding meaning).